Refund, Shipping & Return Policies

Refund Policy

1. Refund Eligibility

   • You are entitled to a refund if you return the product within 30 days of purchase in its original condition. To be eligible, you must provide proof of purchase.

2. Return Process

   • To initiate a refund, please contact our customer support team at hola@qstalabs.com. We will provide you with return instructions.

3. Refund Timeframe

   • Once we receive the returned item, we will process the refund within 2 days to the original payment method used for the purchase.

Shipping Policy

1. Shipping Regions

   • We offer shipping to locations within the European Union. For shipping outside of the EU, please contact our customer support team for further information.

2. Shipping Times

   • We aim to dispatch orders within 3-5 business days. Shipping times may vary depending on your location. You will receive a tracking number to monitor the shipment's progress.

3. Shipping Fees

   • Shipping fees will be displayed at the checkout. These fees are subject to change, and any additional costs (e.g., customs duties) are the responsibility of the buyer.

Return Policy

1. Return Eligibility

   • You may return products within 30 days of purchase, provided they are in their original condition and packaging. We do not accept returns on products that are open and without their security seal.

2. Return Process

   • To initiate a return, please contact our customer support team at qstalabs.com. We will provide you with return instructions.

3. Return Timeframe

   • Upon receipt of the returned item, we will process the return within2-4 business days. Refunds will be made to the original payment method used for the purchase.